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Privacy Policy

1. Introduction

At HOTEL & BOOKING SERVICE SL (hereinafter, Modular Suitesbus Hotels), we are committed to protecting your privacy and ensuring the security of your personal data. Therefore, we have adapted our Privacy Policy in accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), and the General Data Protection Regulation of the European Union (GDPR, Regulation (EU) 2016/679).
Here, we explain how we collect, use, and protect your personal data when you visit our website:
🔗 info@modulardreamshotels.com

2. Data Controller

Company name: HOTEL & BOOKING SERVICE SL
Tax ID Number: B44550010
Address: Calle de la Espada 4, Local A – 28012 Madrid, Spain
Email: info@modulardreamshotels.com
Website: www.modulardreamshotels.com

3. What personal data do we collect?

Depending on how you use our website, we may collect the following information:

  • Identifying data: name, last name, email, phone.
  • Economic and transaction data: payment information, billing, orders, or returns.
  • Connection and browsing data: IP address, browser, approximate location, pages visited, duration of visit, etc.
  • Commercial information: preferences, booking history, and contracted services.
  • Other data provided voluntarily: through forms, surveys, or customer service.

Some data is necessary to provide our services. If you do not provide it, we may not be able to complete your request or reservation.

4. How do we use your data?

  • Web registration management: First, to manage your registration on the website, which allows us to identify you, give you access to your account, show your booking history, and manage your billing.
  • Contract execution: to manage your reservations, payments, cancellations, billing, and prevent possible fraud.
  • Customer service: we process your data to respond to your inquiries, requests, or complaints.
  • Marketing and communications: If you have authorized us, we will send you commercial information related to offers, promotions, or news.
  • Quality surveys: We may invite you to quality surveys in order to know your opinion and improve our services.


5. What is the legal basis for processing your data?

  • Registration management: contract execution.
  • Reservation execution: contractual necessity.
  • Customer service: consent or legitimate interest.
  • Marketing: express consent or legitimate interest (if there is already a commercial relationship)
  • Quality surveys: company’s legitimate interest.

You can withdraw your consent at any time, without affecting the legality of prior processing.

6. How long do we keep your data?

  • Web registration: as long as you have an active account.
  • Service contracting: until legal obligations are met.
  • Customer service: until the query is resolved.
  • Marketing: until you cancel your subscription or withdraw your consent.
  • Surveys: until the analysis of results is completed.

In some cases, we may keep the data for a longer period if required by law.

7. Who do we share your data with?

We only share your data when strictly necessary, with:

  • Financial entities (to manage payments).
  • Technological providers (web hosting, support, software).
  • Security and fraud prevention companies.
  • Public administrations (when there is a legal obligation).

In case of international transfers outside the European Economic Area, we will apply the appropriate guarantees according to the GDPR.

8. What are your rights?

You can exercise the following rights at any time:

  • Access your personal data.
  • Rectify them if they are inaccurate or incomplete.
  • Request their deletion if they are no longer necessary.
  • Limit their processing, in certain situations.
  • Oppose the processing based on legitimate interest.
  • Request the portability of your data.
  • Withdraw your consent at any time.
  • Complain to the Spanish Data Protection Agency: www.aepd.es

To exercise these rights, write to info@modulardreamshotels.com attaching a copy of your ID or equivalent document.

9. Social media

Modular Suites Hostel is present on social networks such as Facebook, Instagram, among others. The data you share on these platforms are subject to their own privacy policies. We recommend reviewing them.

10. Minors

Our services are not aimed at minors under 13 years of age. If we detect that we have received information from a minor without proper consent, we will delete it immediately.

11. Security of your data

We have implemented technical and organizational measures to ensure the confidentiality, integrity, and availability of your information. Only authorized personnel or providers under confidentiality agreements have access to your data.

12. Changes to this policy

We may update this Privacy Policy when necessary to reflect legal changes or improvements in our services. We will inform you if relevant changes occur.

13. Contact

For any questions related to this Privacy Policy, you can write to:
📍 Address: Calle de la Espada 4, Local A – 28012 Madrid, Spain
📧 Email: info@modulardreamshotels.com